Frequently Asked Questions – Melbourne Vixens

Frequently Asked Questions

1. Create an account or log in using an exisiting account

2. Find the product we want to bid on. You will receive an email confirming you have placed a bid correctly

3. If during the auction someone bids higher than you, you will be notified

4. Once the auction closes only the Winner will be notified by email

5. The winner will then have 72 hours to click the link in the email to move forward with processing payment

6. If the winner is not able to make payment within 72 hours, the next highest bidder will be notified

Yes, we do offer refunds in line with our refund policy. The customer must notify us and obtain a return authorisations before any products are returned.

Yes, all 2022 Melbourne Vixens members receive 10% off their order

Due to the high volume of requests we receive, we are unable to faciliate signatures from players.

Should your item not fit as you would like, and you would like to change over, please make sure the tags are still attached, and it's in the same condition it arrived in. You must send it back within 30 days of purchase. Be sure to note what size you are wanting to exchange it for and your postal address.

Please post to:

Netball Victoria

PO BOX 60

North Melbourne, VIC, 3051

For all further questions please email merchandise@melbournevixens.com.au

Vixens merchandise orders are currently only being dispatched once a week. If there is any issue with your order, we will directly contact you.
Otherwise, it will be sent as soon as possible, and you will receive tracking details via email once your item/s have been posted. Any queries regarding deliveries, please email them to merchandise@melbournevixens.com.au

For any Puma merchandise size queries, view the
sizing chart on https://au.puma.com/ for a similar item.  Puma apparel are usually a small fit and we usually suggest going up 1-2 sizes from the usually size you order.

We love hearing from you.

If you have any questions please get in contact with us by emailing

merchandise@melbournevixens.com.au

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